CALL 24/7: 1-888-333-1142
EMAIL 24/7 >

Customer Service Center


For product information, shopping help or to order by phone, call 24 hours a day 7 days a week


Our Experts are available by email 7 days a week, and will respond within 24 hours.



Welcome to Lilies Collections Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:


Step One:

Click "Add to Cart" to place the product(s) you have selected into your shopping bag.


Step Two:

When you've completed shopping, click the "Continue Checkout" button, which is found on each page. Then, simply follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping cart until you click “Submit Order.” After clicking “Submit Order” your order will be processed.


After your order has been submitted, you will also receive an email confirmation promptly following each order. If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us at 888-333-1142 for assistance.





Most orders are processed within 4-7 business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. If an item requires personalization, production time could take longer, depending on the item. Please check the individual product information page.





The following credit cards are accepted for payment*

  • American Express
  • Discover
  • MasterCard
  • Visa

For your security, your billing name and address must match that of the credit card used for payment.





We are required by law to collect state sales tax on orders being shipped to the State of Maryland. Orders shipped to destinations outside the state of Maryland will not be charged sales tax.





At, we understand how important security is to you. When you place an order at, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.





All information we collect through our website is used solely to process transactions you order. We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.





We accept phone orders toll-free number at 888-333-1142. Our customer service representatives are available Monday through Friday 8 AM to 8 PM ET to answer your inquiries.





You can order most of our products in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer service, you will be refunded the original ground shipping cost.





If rush personalization is available, express rush charges will apply as noted within the description of the product. Please contact us before placing a rush order to make sure that we are able to accommodate your request





If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. You are welcome to place a pre-sale order, but please note, your order will not ship until it comes back in stock in our inventory.


If an item selected is temporarily out of stock at the time of your order, you will be notified via email and
advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available


We do not add any additional handling charges




Flat Rate Shipping Charges

Product Total Standard 3 Business Day 2 Business Day 1 Business Day
$0.00- $24.99 $ 9.80 $19.95 $24.95 $29.95
$25.00- $49.99 $ 13.95 $ 23.95 $ 29.95 $ 34.95
$50.00- $74.99 $15.95 $25.95 $34.95 $44.95
$75.00- $99.99 $18.95 $28.95 $39.95 $49.95
$100.00- $149.99 $24.95 $34.95 $44.95 $54.95
$150.00- $199.99 $29.95 $39.95 $49.99 $64.95
$200.00- $249.99 $32.95 $42.95 $59.99 $74.95
$250.00- $299.99 $35.95 $45.95 $69.99 $84.95
$300.00- $399.99 $44.95 $55.95 $74.95 $94.95
$400.00- $499.99 $55.95 $65.95 $79.95 $99.95
$500.00- $699.99 $69.95 $79.95 $89.95 $109.95
$700.00- $999.99 $89.95 $99.95 $109.95 $129.95
$1000.00- $1999.99 $125.00 $145.95 $175.95 $199.95
$2000.00- $2999.99 $175.00 $199.95 $240.95 $289.95
$3000.00& Over $195.95 $230.95 $275.95 $299.95

* Flat rate Shipping charges applyorders shipping within the 48 contiguous United States only.

* For orders shipping to Alaska, Hawaii, or International destinations, simply place your order
online, and we will contact you via email with a shipping quote, for your approval, before
we process your order.

* Flat Rate Shipping charges are calculated based on pre-tax, pre-discount merchandise totals.





STANDARD SHIPPING: Delivery within 5-7 business days from the order's ship date.

3RD DAY SERVICE: Delivery within 3-4 business days from the order’s ship date.

2ND DAY SERVICE: Delivery within 2-3 business days from the order's ship date.

OVERNIGHT SERVICE: Delivery within 1 business day from the order's ship date.

Please note that, in some cases, you may receive multiple packages.




B.O. Boxes

Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.





Yes, most items may be shipped to Military APO / FPO address; however, we do not guarantee delivery times on these orders.





Lilies Collections welcomes international orders. Simply place your order online and choose International Shipping. We will contact you via email with a shipping quote, for your approval, before we process your order. If you are not happy with the shipping charges we will cancel your order. Please call our local number 240-432-6004, or send us an email for more information


For shipments outside the United States, we use United States Express Mail International. Express Mail International is a reliable, cost-effective, high speed mail service available to over 190 countries worldwide.


For orders shipped to destinations outside of the United States, Lilies Collections is not responsible for any duties, taxes and brokerage fees associated with the shipment.





At Lilies Collections, we are committed to making your wedding and event a success. However, if you are not satisfied with your purchase, please contact us at 888-333-1142 for a Return Authorization Number. We will only accept returns within 14 days of the time you receive your order. Except for products listed under non-refundable items. Merchandise must be in its original packaging.


If you wish to return or exchange an item purchased through Lilies, please follow the steps below

  1. Pack the items carefully to avoid damage in transit.
  2. Place the “Return Authorization Number” on the outside of the return package.
  3. For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (UPS or insured Parcel Post).

We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. No return without the “Return Authorization Number” will be accepted.





We cannot accept returns on personalized items, cake jewelry, and samples. Also all chocolate or edible items are not returnable.





When your order arrives, please inspect the carton for any damage that may have occurred during shipment. , if damage occurred to the item(s) in your shipment, please contact us immediately at 1-888-333-1142. To assure prompt resolution, please save the shipping box, packing materials and the damaged items for inspection by the carrier.




Contact US

Call US Toll Free: 888-333-1142

HOURS: 24 hours a day, 7 days a week


Our customer representatives are ready to help with
Any questions you may have, from using the site to finding
the perfect wedding accessories.




Email US

Prefer to email? Our wedding specialist is available
By email 7 days a week, and will respond within
24 hours.





P.O. Box 60157

Potomac, MD 20859